FAQ’s

Yes. At checkout, enter the recipient’s name, phone number and delivery address, so the parcel goes straight to them. Check their shoe size before you order, and give us a phone number they will answer, because our delivery partner needs to reach them. If you have a special request, message us on WhatsApp at +234 703 706 4334 with your order number.

You can order in three ways. On the product page, choose your size first, then pick one:

1. Place Your Order: fill in the short form and submit it. This is a request, not a payment. Our team contacts you to confirm availability and your size, then sends you a secure Paystack link to pay. Your order is confirmed once your payment has been verified.
2. Buy Now — Pay Securely: go straight to checkout, enter your name, phone number, email and delivery address, and pay on Paystack’s secure page. You can check out as a guest.
3. Add to cart: keep shopping, then open your cart to check your sizes and quantities, enter a promo code if you have one, and proceed to checkout.

Not sure about your size, or have a question? Tap “Questions? Chat on WhatsApp” on the product page. After you pay, you will see an order confirmation page and receive a confirmation email. Shipping is free, so you will not see a delivery fee at checkout. Payment is required before dispatch.

Enter the code in the coupon box on the cart or checkout page and click Apply coupon. The discount appears in your order total before you pay. If the code is rejected, check it for typos, check its expiry date and the conditions of the offer, then message us if it still does not work.

No. You only need a phone, tablet or computer with an up-to-date web browser and an internet connection. You pay on Paystack’s page in the same browser, so there is nothing to download.

We email your confirmation to the address you entered at checkout as soon as your payment succeeds. If it has not arrived, check your spam or promotions folder and make sure you typed your email correctly. If your payment did not complete, no order was placed, so please try again. If you were debited but received nothing, message us with your name and payment receipt and we will find your order. Please do not pay twice.

We deliver nationwide, to every state in Nigeria, and shipping is free on all orders. We currently deliver within Nigeria only. Enter a full delivery address with a landmark and a phone number that will be answered, so the delivery partner can find you.

Delivery usually takes 3 to 5 days, depending on where you live. We will contact you if there is a delay with your parcel.

All payments go through Paystack, a secure payment platform widely used in Nigeria. At checkout you will see the options available on Paystack’s page, such as card or bank transfer. With Buy Now, you pay the full price on Paystack and your order is confirmed once your payment goes through. With Place Your Order, you pay a ₦10,000 commitment fee to secure your order, which is part of your price, and you pay the balance when your item is delivered. See our Order Commitment Policy.

Your payment details are entered on Paystack’s encrypted checkout page. We never see or store your full card number, PIN or CVV. Baggiva runs over HTTPS, which encrypts the data sent between your device and our website. We use your name, phone number and address only to process and deliver your order, and we do not sell your data. You can read the full details in our Privacy Policy.

To cancel an order: message us on WhatsApp at +234 703 706 4334 or email info@baggiva.com as soon as possible, with your name and order number. If your order has not been dispatched yet, we will cancel it and refund your payment through Paystack.

To return an item: Contact us within 48 hours of receiving your order, on WhatsApp at +234 703 706 4334 or by email at info@baggiva.com. Send your order number, photos of the item and the reason for the return. We can only accept a return if the item has not been worn or damaged and is in its original condition and packaging. Returns that show wear, marks or damage cannot be accepted. Once we approve the return, we will tell you how to send it back and whether you would like an exchange or a refund.

Who pays for the return delivery? If your item arrives damaged or faulty, or we sent the wrong pair, tell us within the same 48 hours with photos. We will swap it or refund you and cover the return delivery. If the size does not suit you or you change your mind, you pay the return delivery cost.