Last updated: 18 October 2026

Here is exactly what to expect when your order is on its way, and what to do if something is not right.

Delivery

• Delivery is free, to every state in Nigeria.
• Delivery usually takes 3 to 5 days, depending on where you live.
• Please enter a full address with a landmark and a phone number you will answer. Our delivery partner will call you to find you.
• If there is a delay with your parcel, we will contact you.
• Use Track My Order any time to see where your order is.

If your item is wrong or faulty

If your item arrives damaged or faulty, or we sent the wrong pair, tell us within the same 48 hours with photos. We will swap it or refund you and cover the return delivery.

Returning an item for another reason

If the size does not suit you or you change your mind, you pay the return delivery cost.

How to make a return

1. Contact us within 48 hours of receiving your order, on WhatsApp at +234 703 706 4334 or by email at info@baggiva.com.
2. Send your order number, photos of the item and the reason for the return.
3. We can only accept a return if the item has not been worn or damaged and is in its original condition and packaging. Returns that show wear, marks or damage cannot be accepted.
4. Once we approve the return, we will tell you how to send it back and whether you would like an exchange or a refund.

Cancelling an order

To cancel, message us as soon as possible with your name and order number. If your order has not been dispatched yet, we will cancel it and refund your payment through Paystack.

The ₦10,000 commitment fee

If you used Place Your Order, see our Order Commitment Policy.

Need help?

Message us on WhatsApp at +234 703 706 4334 or email info@baggiva.com.